Leadership Tactic #66: The Customer Isn’t Always Right

If you’ve ever waited tables, you know that the customer isn’t always right.

If you’ve ever refereed a soccer game, you know that the customer isn’t always right.

If you’ve ever had any job anywhere, you know that the customer isn’t always right.

So why do we say that the customer is always right?

I’d like to suggest an alternative:

The customer is always respected.

The customer is always respected. Sure, they might claim that they didn’t order a chicken parmesan when you absolutely know they did, but you respect them anyway. Don’t make them feel dumb or inferior. Simply make them feel appreciated and respected even when you know they’re wrong.

That’s the key to good customer service.