Day: December 4, 2013

The 10 Elements of Great Customer Service

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This entry was originally posted on the Stonemaier Games Kickstarter Lesson blog. “I actually monitor all backer homes and workplaces for any mention of our games. It’s not creepy; it’s customer service.” –Jamey Stegmaier The above line is a joke–obviously I don’t have access to every closed-circuit camera and baby monitor in the world. It … Read more

Screw It, We’re Adding a Third Layer

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Today I was doing some grocery shopping, and as is my way, I eventually gravitated into the cookie/candy aisle. The Oreos instantly caught my eye. I crave Oreos approximately 4 times a year. For the rest of the time I acknowledge Oreos for what they are: stale compartments for high-fructose corn syrup. But for those … Read more